1. INTRODUCTION

Welcome to Aazhi Fresh.

At Aazhi Fresh, we are committed to delivering quality household cleaning products to our customers safely and efficiently.

This Shipping & Delivery Policy explains our order processing procedures, shipping arrangements, delivery timelines, shipping charges and related delivery conditions.

This policy applies to purchases made through our official website and authorised online sales channels.

2. SHIPPING LOCATIONS

Aazhi Fresh currently focuses on serving customers in:

1. Chennai and surrounding areas.
2. Kundrathur and nearby locations.
3. Trichy and other locations across Tamil Nadu.

We aim to expand our delivery network to additional locations across India, subject to courier availability and serviceability.

Customers can confirm delivery availability by providing their PIN code during checkout or contacting our customer support team.

3. ORDER PROCESSING

Once an order is successfully placed, our team will begin processing it.

Our order processing procedure includes:

1. Order confirmation.
2. Payment verification, where applicable.
3. Product availability confirmation.
4. Product quality and packaging checks.
5. Dispatch preparation.
6. Handover to the delivery partner.

Orders are generally processed within 1–3 business days after confirmation, subject to product availability and operational conditions.

Orders placed on Sundays and public holidays may be processed on the next working day.

4. SHIPPING AND DELIVERY TIMELINES

Estimated delivery timelines depend on the customer's location, courier availability and order quantity.

Our indicative delivery timelines are:

These timelines are estimates and are not guaranteed delivery dates.

Unforeseen circumstances, including weather conditions, transport disruptions and courier delays, may affect delivery schedules.

5. SHIPPING CHARGES

Shipping charges may vary depending on:

1. Delivery PIN code.
2. Order quantity and package weight.
3. Package dimensions.
4. Delivery distance.
5. Courier service and transportation method.

Applicable shipping charges will be displayed during checkout or communicated to the customer before order confirmation.

Aazhi Fresh may offer free shipping or promotional delivery benefits during selected campaigns.

6. PRODUCT PACKAGING AND SAFETY

We take reasonable care to ensure that products are securely packed before dispatch.

Our packaging process is designed to:

1. Prevent liquid leakage.
2. Reduce the risk of bottle damage.
3. Maintain product packaging integrity.
4. Protect products during transportation.
5. Ensure appropriate labelling and identification.

Customers are requested to inspect the package upon delivery.

If a product arrives damaged, leaking or incorrectly supplied, please contact our customer support team with photographs and order details.

7. ORDER TRACKING

Where tracking facilities are available, customers will receive shipment details through SMS, email or WhatsApp.

Tracking information may include:

1. Order reference number.
2. Shipment confirmation.
3. Courier tracking number.
4. Delivery status.
5. Estimated delivery updates.

Customers may contact our support team if tracking information is unavailable or unclear.

8. DELIVERY ATTEMPTS

Our delivery partners may attempt delivery at the address provided during checkout.

Customers are responsible for providing:

1. Correct delivery address.
2. Valid mobile number.
3. Complete PIN code.
4. Any necessary delivery instructions.

If delivery cannot be completed due to an incorrect address, unavailable recipient or other circumstances, the courier may arrange another delivery attempt or return the package.

Additional delivery charges may apply where permitted and communicated to the customer.

9. DAMAGED, LEAKING OR MISSING PRODUCTS

Customer satisfaction is important to Aazhi Fresh.

If you receive:

1. Damaged bottles.
2. Leaking liquid products.
3. Missing products.
4. Incorrect products.
5. Packages damaged during transportation.

Please notify us within 48 hours of delivery.

To help us investigate, provide:

1. Order ID or invoice number.
2. Photographs or videos of the package.
3. Photographs of the affected product.
4. A brief description of the issue.

After verification, we will arrange an appropriate resolution in accordance with our Return & Refund Policy and applicable consumer protection laws.

10. BULK AND WHOLESALE ORDERS

Aazhi Fresh welcomes bulk orders from retailers, distributors, wholesalers and commercial customers.

For wholesale and bulk orders:

1. Shipping charges will be calculated based on quantity, weight and delivery location.
2. Dispatch schedules will be confirmed separately.
3. Special transportation arrangements may be required for larger shipments.
4. Delivery timelines will be communicated before order confirmation.

Customers are encouraged to contact our sales team for wholesale pricing and transportation arrangements.

11. ORDER CANCELLATION BEFORE DISPATCH

Customers who wish to cancel an order should contact us as soon as possible.

Cancellation requests may be accepted if the order has not yet been dispatched.

Orders already handed over to the delivery partner may be subject to our Cancellation and Return Policy.

12. DELIVERY DELAYS AND UNFORESEEN CIRCUMSTANCES

Aazhi Fresh will make reasonable efforts to deliver orders within the estimated delivery period.

However, delays may occur due to:

1. Severe weather conditions.
2. Natural disasters.
3. Transportation disruptions.
4. Courier service interruptions.
5. Government restrictions.
6. Other circumstances beyond our reasonable control.

We will communicate significant delivery updates wherever reasonably possible.

1. INTRODUCTION

Welcome to Aazhi Fresh.

At Aazhi Fresh, we are committed to delivering quality household cleaning products to our customers safely and efficiently.

This Shipping & Delivery Policy explains our order processing procedures, shipping arrangements, delivery timelines, shipping charges and related delivery conditions.

This policy applies to purchases made through our official website and authorised online sales channels.

2. SHIPPING LOCATIONS

Aazhi Fresh currently focuses on serving customers in:

1. Chennai and surrounding areas.
2. Kundrathur and nearby locations.
3. Trichy and other locations across Tamil Nadu.

We aim to expand our delivery network to additional locations across India, subject to courier availability and serviceability.

Customers can confirm delivery availability by providing their PIN code during checkout or contacting our customer support team.

3. ORDER PROCESSING

Once an order is successfully placed, our team will begin processing it.

Our order processing procedure includes:

1. Order confirmation.
2. Payment verification, where applicable.
3. Product availability confirmation.
4. Product quality and packaging checks.
5. Dispatch preparation.
6. Handover to the delivery partner.

Orders are generally processed within 1–3 business days after confirmation, subject to product availability and operational conditions.

Orders placed on Sundays and public holidays may be processed on the next working day.

4. SHIPPING AND DELIVERY TIMELINES

Estimated delivery timelines depend on the customer's location, courier availability and order quantity.

Our indicative delivery timelines are:

These timelines are estimates and are not guaranteed delivery dates.

Unforeseen circumstances, including weather conditions, transport disruptions and courier delays, may affect delivery schedules.

5. SHIPPING CHARGES

Shipping charges may vary depending on:

1. Delivery PIN code.
2. Order quantity and package weight.
3. Package dimensions.
4. Delivery distance.
5. Courier service and transportation method.

Applicable shipping charges will be displayed during checkout or communicated to the customer before order confirmation.

Aazhi Fresh may offer free shipping or promotional delivery benefits during selected campaigns.

6. PRODUCT PACKAGING AND SAFETY

We take reasonable care to ensure that products are securely packed before dispatch.

Our packaging process is designed to:

1. Prevent liquid leakage.
2. Reduce the risk of bottle damage.
3. Maintain product packaging integrity.
4. Protect products during transportation.
5. Ensure appropriate labelling and identification.

Customers are requested to inspect the package upon delivery.

If a product arrives damaged, leaking or incorrectly supplied, please contact our customer support team with photographs and order details.

7. ORDER TRACKING

Where tracking facilities are available, customers will receive shipment details through SMS, email or WhatsApp.

Tracking information may include:

1. Order reference number.
2. Shipment confirmation.
3. Courier tracking number.
4. Delivery status.
5. Estimated delivery updates.

Customers may contact our support team if tracking information is unavailable or unclear.

8. DELIVERY ATTEMPTS

Our delivery partners may attempt delivery at the address provided during checkout.

Customers are responsible for providing:

1. Correct delivery address.
2. Valid mobile number.
3. Complete PIN code.
4. Any necessary delivery instructions.

If delivery cannot be completed due to an incorrect address, unavailable recipient or other circumstances, the courier may arrange another delivery attempt or return the package.

Additional delivery charges may apply where permitted and communicated to the customer.

9. DAMAGED, LEAKING OR MISSING PRODUCTS

Customer satisfaction is important to Aazhi Fresh.

If you receive:

1. Damaged bottles.
2. Leaking liquid products.
3. Missing products.
4. Incorrect products.
5. Packages damaged during transportation.

Please notify us within 48 hours of delivery.

To help us investigate, provide:

1. Order ID or invoice number.
2. Photographs or videos of the package.
3. Photographs of the affected product.
4. A brief description of the issue.

After verification, we will arrange an appropriate resolution in accordance with our Return & Refund Policy and applicable consumer protection laws.

10. BULK AND WHOLESALE ORDERS

Aazhi Fresh welcomes bulk orders from retailers, distributors, wholesalers and commercial customers.

For wholesale and bulk orders:

1. Shipping charges will be calculated based on quantity, weight and delivery location.
2. Dispatch schedules will be confirmed separately.
3. Special transportation arrangements may be required for larger shipments.
4. Delivery timelines will be communicated before order confirmation.

Customers are encouraged to contact our sales team for wholesale pricing and transportation arrangements.

11. ORDER CANCELLATION BEFORE DISPATCH

Customers who wish to cancel an order should contact us as soon as possible.

Cancellation requests may be accepted if the order has not yet been dispatched.

Orders already handed over to the delivery partner may be subject to our Cancellation and Return Policy.

12. 1. INTRODUCTION

Welcome to Aazhi Fresh.

At Aazhi Fresh, we are committed to delivering quality household cleaning products to our customers safely and efficiently.

This Shipping & Delivery Policy explains our order processing procedures, shipping arrangements, delivery timelines, shipping charges and related delivery conditions.

This policy applies to purchases made through our official website and authorised online sales channels.

2. SHIPPING LOCATIONS

Aazhi Fresh currently focuses on serving customers in:

1. Chennai and surrounding areas.
2. Kundrathur and nearby locations.
3. Trichy and other locations across Tamil Nadu.

We aim to expand our delivery network to additional locations across India, subject to courier availability and serviceability.

Customers can confirm delivery availability by providing their PIN code during checkout or contacting our customer support team.

3. ORDER PROCESSING

Once an order is successfully placed, our team will begin processing it.

Our order processing procedure includes:

1. Order confirmation.
2. Payment verification, where applicable.
3. Product availability confirmation.
4. Product quality and packaging checks.
5. Dispatch preparation.
6. Handover to the delivery partner.

Orders are generally processed within 1–3 business days after confirmation, subject to product availability and operational conditions.

Orders placed on Sundays and public holidays may be processed on the next working day.

4. SHIPPING AND DELIVERY TIMELINES

Estimated delivery timelines depend on the customer's location, courier availability and order quantity.

Our indicative delivery timelines are:

These timelines are estimates and are not guaranteed delivery dates.

Unforeseen circumstances, including weather conditions, transport disruptions and courier delays, may affect delivery schedules.

5. SHIPPING CHARGES

Shipping charges may vary depending on:

1. Delivery PIN code.
2. Order quantity and package weight.
3. Package dimensions.
4. Delivery distance.
5. Courier service and transportation method.

Applicable shipping charges will be displayed during checkout or communicated to the customer before order confirmation.

Aazhi Fresh may offer free shipping or promotional delivery benefits during selected campaigns.

6. PRODUCT PACKAGING AND SAFETY

We take reasonable care to ensure that products are securely packed before dispatch.

Our packaging process is designed to:

1. Prevent liquid leakage.
2. Reduce the risk of bottle damage.
3. Maintain product packaging integrity.
4. Protect products during transportation.
5. Ensure appropriate labelling and identification.

Customers are requested to inspect the package upon delivery.

If a product arrives damaged, leaking or incorrectly supplied, please contact our customer support team with photographs and order details.

7. ORDER TRACKING

Where tracking facilities are available, customers will receive shipment details through SMS, email or WhatsApp.

Tracking information may include:

1. Order reference number.
2. Shipment confirmation.
3. Courier tracking number.
4. Delivery status.
5. Estimated delivery updates.

Customers may contact our support team if tracking information is unavailable or unclear.

8. DELIVERY ATTEMPTS

Our delivery partners may attempt delivery at the address provided during checkout.

Customers are responsible for providing:

1. Correct delivery address.
2. Valid mobile number.
3. Complete PIN code.
4. Any necessary delivery instructions.

If delivery cannot be completed due to an incorrect address, unavailable recipient or other circumstances, the courier may arrange another delivery attempt or return the package.

Additional delivery charges may apply where permitted and communicated to the customer.

9. DAMAGED, LEAKING OR MISSING PRODUCTS

Customer satisfaction is important to Aazhi Fresh.

If you receive:

1. Damaged bottles.
2. Leaking liquid products.
3. Missing products.
4. Incorrect products.
5. Packages damaged during transportation.

Please notify us within 48 hours of delivery.

To help us investigate, provide:

1. Order ID or invoice number.
2. Photographs or videos of the package.
3. Photographs of the affected product.
4. A brief description of the issue.

After verification, we will arrange an appropriate resolution in accordance with our Return & Refund Policy and applicable consumer protection laws.

10. BULK AND WHOLESALE ORDERS

Aazhi Fresh welcomes bulk orders from retailers, distributors, wholesalers and commercial customers.

For wholesale and bulk orders:

1. Shipping charges will be calculated based on quantity, weight and delivery location.
2. Dispatch schedules will be confirmed separately.
3. Special transportation arrangements may be required for larger shipments.
4. Delivery timelines will be communicated before order confirmation.

Customers are encouraged to contact our sales team for wholesale pricing and transportation arrangements.

11. ORDER CANCELLATION BEFORE DISPATCH

Customers who wish to cancel an order should contact us as soon as possible.

Cancellation requests may be accepted if the order has not yet been dispatched.

Orders already handed over to the delivery partner may be subject to our Cancellation and Return Policy.

12. 1. INTRODUCTION

Welcome to Aazhi Fresh.

At Aazhi Fresh, we are committed to delivering quality household cleaning products to our customers safely and efficiently.

This Shipping & Delivery Policy explains our order processing procedures, shipping arrangements, delivery timelines, shipping charges and related delivery conditions.

This policy applies to purchases made through our official website and authorised online sales channels.

2. SHIPPING LOCATIONS

Aazhi Fresh currently focuses on serving customers in:

1. Chennai and surrounding areas.
2. Kundrathur and nearby locations.
3. Trichy and other locations across Tamil Nadu.

We aim to expand our delivery network to additional locations across India, subject to courier availability and serviceability.

Customers can confirm delivery availability by providing their PIN code during checkout or contacting our customer support team.

3. ORDER PROCESSING

Once an order is successfully placed, our team will begin processing it.

Our order processing procedure includes:

1. Order confirmation.
2. Payment verification, where applicable.
3. Product availability confirmation.
4. Product quality and packaging checks.
5. Dispatch preparation.
6. Handover to the delivery partner.

Orders are generally processed within 1–3 business days after confirmation, subject to product availability and operational conditions.

Orders placed on Sundays and public holidays may be processed on the next working day.

4. SHIPPING AND DELIVERY TIMELINES

Estimated delivery timelines depend on the customer's location, courier availability and order quantity.

Our indicative delivery timelines are:

These timelines are estimates and are not guaranteed delivery dates.

Unforeseen circumstances, including weather conditions, transport disruptions and courier delays, may affect delivery schedules.

5. SHIPPING CHARGES

Shipping charges may vary depending on:

1. Delivery PIN code.
2. Order quantity and package weight.
3. Package dimensions.
4. Delivery distance.
5. Courier service and transportation method.

Applicable shipping charges will be displayed during checkout or communicated to the customer before order confirmation.

Aazhi Fresh may offer free shipping or promotional delivery benefits during selected campaigns.

6. PRODUCT PACKAGING AND SAFETY

We take reasonable care to ensure that products are securely packed before dispatch.

Our packaging process is designed to:

1. Prevent liquid leakage.
2. Reduce the risk of bottle damage.
3. Maintain product packaging integrity.
4. Protect products during transportation.
5. Ensure appropriate labelling and identification.

Customers are requested to inspect the package upon delivery.

If a product arrives damaged, leaking or incorrectly supplied, please contact our customer support team with photographs and order details.

7. ORDER TRACKING

Where tracking facilities are available, customers will receive shipment details through SMS, email or WhatsApp.

Tracking information may include:

1. Order reference number.
2. Shipment confirmation.
3. Courier tracking number.
4. Delivery status.
5. Estimated delivery updates.

Customers may contact our support team if tracking information is unavailable or unclear.

8. DELIVERY ATTEMPTS

Our delivery partners may attempt delivery at the address provided during checkout.

Customers are responsible for providing:

1. Correct delivery address.
2. Valid mobile number.
3. Complete PIN code.
4. Any necessary delivery instructions.

If delivery cannot be completed due to an incorrect address, unavailable recipient or other circumstances, the courier may arrange another delivery attempt or return the package.

Additional delivery charges may apply where permitted and communicated to the customer.

9. DAMAGED, LEAKING OR MISSING PRODUCTS

Customer satisfaction is important to Aazhi Fresh.

If you receive:

1. Damaged bottles.
2. Leaking liquid products.
3. Missing products.
4. Incorrect products.
5. Packages damaged during transportation.

Please notify us within 48 hours of delivery.

To help us investigate, provide:

1. Order ID or invoice number.
2. Photographs or videos of the package.
3. Photographs of the affected product.
4. A brief description of the issue.

After verification, we will arrange an appropriate resolution in accordance with our Return & Refund Policy and applicable consumer protection laws.

10. BULK AND WHOLESALE ORDERS

Aazhi Fresh welcomes bulk orders from retailers, distributors, wholesalers and commercial customers.

For wholesale and bulk orders:

1. Shipping charges will be calculated based on quantity, weight and delivery location.
2. Dispatch schedules will be confirmed separately.
3. Special transportation arrangements may be required for larger shipments.
4. Delivery timelines will be communicated before order confirmation.

Customers are encouraged to contact our sales team for wholesale pricing and transportation arrangements.

11. ORDER CANCELLATION BEFORE DISPATCH

Customers who wish to cancel an order should contact us as soon as possible.

Cancellation requests may be accepted if the order has not yet been dispatched.

Orders already handed over to the delivery partner may be subject to our Cancellation and Return Policy.

12. POLICY UPDATES

Aazhi Fresh reserves the right to modify or update this Shipping & Delivery Policy when necessary.

Any revised policy will be published on our official website with the updated effective date.

OUR DELIVERY PROMISE

At Aazhi Fresh, every order matters.

We strive to provide reliable delivery, secure packaging and a smooth shopping experience from order confirmation to final delivery.

AAZHI FRESH

Freshness. Cleanliness. Trust.